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[My Account] How do I troubleshoot my Shopee account?
English | Bahasa Malaysia
Please refer to the instructions below for basic troubleshooting steps if you encounter any bugs or technical issues on Shopee:
Shopee Web Browser
- Clear your web browser's cache.
- If the issue persists, try using different web browsers like Chrome, Firefox, Opera, or Safari.
Shopee App
- Minimise the number of items in your Shopping Cart.
- Close and reopen the app.
- Uninstall and reinstall the Shopee app.
- Clear cache on your Shopee app:
Step 1: Go to the Me tab
Step 2: Click on the Gear icon
Step 3: Click on About
Step 4: Select the Clear Cache button
If you still face issues with the Shopee platform, kindly contact us via the channels at the bottom of this page.
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